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Frequently Asked Questions

Why I cannot see my products in the shopping cart/checkout page?

If you have chosen to strip some cookie categories such as Functional cookies, then you will not have access to features such as sort product by order, select currency or the shopping cart. You have to accept the cookie policy for these to work and we suggest you enable all categories to make sure, as shown below.

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How long does it take for the delivery service?

Delivery can take from 2-3 days to 3-4 weeks, maybe more due to unexpected conditions such as covid, and it highly depends on where the product is shipped from. On the product page, click the location of the closest warehouse. In the example below, if you are in New Zeeland or Australia, you’ll probably choose Australia. These location can appear as the country names (Spain) or country codes (ES).

The price might differ from one location to the other. That is because of the warehouse costs, so if you want to pay the cheapest price and you don’t need the ordered product next day, you’ll probably want to choose the cheapest location (Ships From). This will most likely be the producer’s warehouse. If the ‘Ships From’ option is missing, then the product will be shipped from the factory, most likely from China.

Warehouse selector FULL country names
Warehouse selector short country names

What payment method should I use?

To make sure that we can accept payments and therefore operate all over the world, we currently offer a primary credit/debit card payment option (recommended) and a secondary option which is PayPal. You can use either of these two, depending on which one works better for you.

The difference between them, regarding the checkout process, is that that using the cart option you can pay for multiple products at once (single as well), while using the PayPal option you have to pay for each product. Also, Paypal is not available for larger orders due to their fund locking policies.

In case you would like to purchase in bulk, either to resell or supply your company/employees and we can make a better offer, the payment must be done by bank transfer.

 

Why the tracking number can’t be found (or doesn’t work)?

After the orders are delivered and the tracking number is issued by the delivery company, it could take a few days for the tracking number number to become known/available for the tracking services such as 17track.net, that we use on out website. Wait 2-3 days before tracking your order again. Additionally, if the tracking number will change, you will get a notification about the new one, by email.

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

I cannot find what I need?

In this case, do not hesitate to contact us and we will send you the link/s to whatever you are searching for.

Why are there more similar products with different prices?

You might search for a certain brand/model/name and find more than one products having different prices. This is because of the country of shipping, the shipping options or the extra items that might be delivered with the product.

Is Shipping Free for all products?

Short answer is yes, we do offer free shipping, so the price you will see is the price you will pay.

However, there are shipping fees for some of our more expensive products, and these will be calculated based on shipping method (air, sea or land) and product weight / volume, and will be displayed on the checkout page (no hidden fees). Free shipping might not be available in all countries.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. You are protected when:

  • The item you ordered did not arrive within the time promised by the seller (maximum 65 days).
  • The item you received was not as described (wrong item).
  • The item you received that was assured to be genuine was fake (counterfeit).

Can I write a product review?

Not only that you can, but we highly encourage it. Many of our satisfied customers already did and some of them have also uploaded pictures with the products that they have ordered and received. Some people read the reviews in order to decide whether a product is worth buying.

Do you supply resellers/businesses?

Of course. However it must be mentioned that for bulk purchases we might need for the payment to be made via wire transfer. This is so we can offer discounts, otherwise feel free to just order as many products as you wish and pay for the price displayed at checkout.

Why does shipping cost so much for bulk shopping?

By default, on the checkout page the shipping cost (if any) is shown per item. This is because the shop is mainly designed for regular customers and not retailers. In the example below the cart contains 20 similar items, so the final shipping cost for the paid shipping is multiplied by 20.

You can always choose free shipping if you can afford to wait a few days more, or contact us and we will make you a better deal. However, do mind that we might need for the payment to be made via wire transfer. We will send the bank details for the transfer by email and only after you will have agreed on the price/shipping.

Why is there another price in the product picture?

Some of our products might still have old pictures with an old (usually expired promotion) price on them, but the real/actual price of the product is the one displayed on the checkout page.

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