Common faults and solutions.
1, How Old Children Can Use this Product?
The Equipment Is Suitable For the Children Over 6 Years Old And Adult Use.But Please Note That:Do not Touch The Nozzle When It Is Working.
2, Do you have any certificate on your 3D printing pen?
Yes ,our products have CE,FCC,EN71 and ROHS certificate .and The utility model patent and Invention Patent!
4, How Many Day It Need To arrival To My Home?And If The logistics Number You Provide Can Be Track ?
Normally It Will Need 10-23 Days To Arrival to your Address.And The logistics Number 100% Can Be Track In The Internet.
5, What About Your after-sales service?and What Should I do If I Meet Some Problems With The Product?
We Will Provide A perfect After-Sales Service To Our Customer,To Promise To Let To Have A Happy Shopping In My Store!If you Meet Any Problems ,Please Contact Our Services First But Donot Open The Dispute ,and We Will Try Our Best To help you To Solver It!
1. WORLDWIDE SHIPPING. (Except some countries and APO/FPO) 2. Orders processed timely after the payment verification. 3. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address. 4. If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
Return & Refund:
1. You have 7 days to contact us and 30 days to return it from the date it was received.
2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number. 3. We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, Buyer and Seller cancel the transaction from aliexpress. OR, you may choose to have a replacement.
1. 12 months Manufacturer`s limited Warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a 3-month warranty.
2. Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY.
We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns.